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Client Services and Readiness

Client Services and Readiness team provides answers and information to MISO's stakeholders on multiple topics, including but not limited to:

Available Non-Disclosure Agreements

Non-Disclosure Agreement Types and Instructions 

Only authorized individuals designated by certified MISO Members, Market Participants, and Authorized Agencies are eligible to execute these agreements.

Online Forms

Request CEII or Attachment EE NDA
Universal Planning NDA Sector Member

Appendices

Universal NDA - Appendix A
Appendix A - Sector Members
Counsel Certification for Authorized Agency - Appendix A
Register as a Market Participant
Business Practices Manuals
Knowledge Base
Customer Training (Learning Center)
Still need help? Use the Help Center to submit a ticket or search our knowledge articles.

Find onboarding documents for market participants at the bottom of the Market Participation Registration page.

Please submit any questions you have by creating a case in the MISO Help Center. The Help Center includes hundreds of self-help articles contained in our Knowledge Base. We are constantly adding new articles to provide you with the information you need 24/7/365.

Here are three examples from our Knowledge Base:

Market Settlements

MISO Markets

Accessing Restricted Content

For system critical inquiries and issues requiring immediate attention:

IT Operations Center: 1-866-296-6476 (option 1)

ITNOC@misoenergy.org

For non-system critical inquiries:

Client Services: 1-866-296-6476  (option 3) -  Monday-Friday from 8 a.m. to 5 p.m ET

For general inquiries:

MISO Help Center